loading

Terms & Conditions

PAID FOR TOURS

Thank you for booking a DISCOVER PRAGUE tour using our custom reservation system. We appreciate your trust in us and are looking forward to showing you the best that Prague has to offer.

After making an order, you should receive a booking confirmation to the email address you have provided to us. Please contact us if you do not receive a booking confirmation, as it might mean that your order has not been successfully processed.

All you have to do to redeem your booking is print your confirmation and present it, along with a valid piece of ID, at the meeting point for your tour.

If you do not bring a paper confirmation or a mobile application confirmation in combination with a valid picture ID (passport, driver’s license, official school ID), you will need to purchase a new ticket at the beginning of the tour.

DISCOVER PRAGUE Tours will never sell your personal information to any third party company. We reserve the right to use data given to us for marketing and research purposes.

PLEASE PRESENT YOUR TICKETS (as a screenshot or print out)

It is important that you receive the ticket that is sent to the email address you specify when booking! Your email confirmation, which also contains your ticket for a booked tour, is sent immediately after your successful booking. If this confirmation does not arrive within five minutes something has gone wrong. Please check your junk email folder to see if the email has landed there, please also check that the email address you entered was indeed the correct one.

If you still have no luck, please email us asap at info@discover-prague.com giving us your name, the tour you booked and requesting the resending of the booking confirmation and ticket.

Should you arrive at the meeting point with no ticket, you’ll be asked to pay again.

CANCELLATIONS, REFUNDS, BOOKINGS

The deposit paid is non-refundable. The balance of all monies due, including any surcharges applicable at that time, must be paid to Discover Prague Tours by the date & place specified for each tour. Cancellation fee / refund: Cancellation between 7 and 4 calendar days before the services begin: You will be charged a 20% cancellation fee. Cancellation within 3 calendar days before the services begin : You will be charged a 100% cancellation fee (no refund).Payment via PayPal:Any fees PayPal may apply to the transaction will be disclosed by PayPal and covered by the customer.

FREE TOUR

Individuals

Free tours are intended for the enjoyment and education purposes of individual travelers. While there is no need for individual travelers, or those travelers travelling together in groups of less than ten people, to pre-register for a tour, should you chose to do so it will give you priority over others who have not pre-registered in the rare event that the tour is oversubscribed and some participants must be turned away. It also means that at the start of the tour, you do not need to wait in line to register for the free tour, and should instead head to the front of the line with your confirmation to announce your presence.

Groups (10 or more people traveling together)

Groups of 10 or more persons going on our FREE TOUR are subject to a per-person reservation fee. Our FREE TOUR is intended for small groups and individuals. Groups of ten or more persons should therefore book for the appropriate number of people online when clicking Reserve Now on our FREE TOUR, or contact us to schedule a private tour (please email us at info@discover-prague.com).

Your tour price includes transportation (where specifically indicated) and guide(s). Food, beverage, incidentals, bathrooms, and anything else not specifically included in the tour price agreement is not included.

PARTICIPATION IS VOLUNTARY

Participation in a Discover Prague tour is strictly voluntary. Discover Prague, its contractors, and employees assume no liability or responsibility for any injury, loss, damage, inconvenience, sustained by any person using its services. We will not be held in any way responsible for to injuries to body, person, or property incurred during the tour. We reserve the right to deny participation to anyone for any reason at any time. Thank you for understanding.